Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Bonsai Plants’s relationship with you in relation to this website.

The term ‘The Bonsai Plants’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is at Noida, Uttarpradesh (India). The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without The Bonsai Plants’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

TERMS & CONDITIONS

 

Products and Pricing

All products listed on the website, their descriptions, and their prices are subject to change from time to time.

Purchase of a product on the website is subject to availability of stock.

The Bonsai Plants reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.

In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from The Bonsai Plants. The Bonsai Plants shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and The Bonsai Plants cancels your order, we will refund the amount.

 

The product specifications (weight, size, color etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective products.

 

Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if The Bonsai Plants cancels all or a part of your order, your sole and exclusive remedy is either that:

 

(a) The Bonsai Plants will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or

(b) The Bonsai Plants will not charge your credit/debit card or bank account for the cancelled portion of the order.

 

For your convenience, The Bonsai Plants accepts Visa, Master Card, American Express, Debit Card and Net Banking, Digital wallets. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the The Bonsai Plants website or through The Bonsai Plants mobile site, are subject to specific terms and conditions of such third party payment gateways.

 

Substitution Policy

Since Plants arrangements are from natural source, there may be a slight variation from the picture shown. Occasionally, substitution of plants is necessary due to temporary and/or regional unavailability issues.

 

Pots we offer are handmade with different materials and may differ from others. There might be slight variation in the product in terms of design and shape. Occasionally, substitution of plants/designs is necessary due to temporary and/or regional unavailability issues.

 

In such a cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.

 

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact The Bonsai Plants.

In case you have not received an Order Confirmation e-mail and SMS, please contact us.

You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.

 

Duplicate Orders

If you have placed two or more identical orders by mistake, please let us know immediately. We will give you a full refund for the duplicate order, provided that the order has not been prepared or delivered.

 

If we find that the same order has been made twice, we will try to contact the customer to confirm the order. If the customer is not contactable, we will take the decision on your behalf and that will be final.

 

Payment Terms

You agree to pay the price applicable for the product or service on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on The Bonsai Plants’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by The Bonsai Plants.

 

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments.

 

Payment Details

Order delivery is totally subjected to the payment credited in The Bonsai Plants’s a/c. unless payment is received by us, the order will not be processed.

 

Online: Customer can place order on website and make the payment through below mentioned modes of payment.

 

Communications

You consent to receive communications from us by e-mail, phone or any other communication made electronically, verbally or physically. You agree that all agreements, notices, disclosures and other communications that The Bonsai Plants provides you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

 

Feedback and suggestions

At The Bonsai Plants, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can contact us.

 

Your feedback and suggestions are important to us.

 

Note: Complaints against all plants need to be made within 0 – 48 hours from the time of delivery, after which we will not be able to register any complaints.

 

Exchanges

It will not be possible for us to accept any request for product exchanges.

 

Damaged/Defective Products

If any product received by you is damaged/ defective, you can let us know the same. You can send us an e-mail with 3 photographs (different dimensions) of the same at thebonsaiplants@gmail.com, within 48 hours of receiving the product. We will either deliver a new product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by The Bonsai Plants, it takes 8-10 business days for the refund amount to reflect in your account.

REFUND & CANCELLATION

No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. 

The Bonsai Plants is not responsible and does not guarantee refund for cases where:

  1. Plants and other gift products items are delivered to incorrect address provided by the sender.
  2. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  3. Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours prior to the scheduled delivery date.


In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by The Bonsai Plants, refund takes 8-10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

Cancellation Policy

Orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us . If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ notice.

Shipping Policy

 

The Bonsai Plants is created by the experts of bonsai. Therefore, utmost care is being taken care of the plants. Even then, we cannot avoid the unforeseen circumstances as they’re live plant and depends on a lot of conditions.

Packaging and Shipping: Our packaging is technically designed to ensure the safe delivery of the plant. It is multi-layered, properly bubbled-wrapped and ventilated enough to keep the plants healthy upto 14 days of shipping. The pots are fixed in immovable way to ensure no-damage during transit. Also we use the best of the courier facilities available around to ensure the safe delivery.

We spare no effort in seeing your bonsai plant shipped with the best possible chance of reaching you alive and well. Prior to shipment, we will:

  • Water your bonsai: It is thoroughly watered to ensure it has plenty of moisture during transit.
  • Secure your bonsai: The pot is securely wrapped and taped up, both to protect the tree as well as to help hold in moisture.
  • Package your bonsai: We ship our bonsai trees in large corrugated boxes that leave room for the tree on all sides.
  • Add extra security: Unless we feel it will potentially harm a fragile tree, we add packing and foam sheets around the tree. This provides shock protection, as well as helping to insulate it during shipment.

Disclaimer:

The Bonsai Plants is committed to quality service and expert advice and makes every attempt to ensure information provided regarding its range of products and services is accurate, current and reliable.

Information provided by The Bonsai Plants is intended as a guide only and customers are reminded that growth and performance of plants is dependent on a wide range of conditions beyond our control.  We make no guarantee as to the suitability of any plant for any specific use.Plants don’t come with any warranty and we don’t accept any return.

Actual plant may vary from the image shown as it is a natural plant and will vary piece to piece. These are natural plants and require to be handled with love and care. The mentioned age of the plant is only an approximation and actual age may vary.

We advise that our stock is available for purchase in India. Although we expect that stock shown on this website will be available, we cannot guarantee such availability.